Shipping Policy

Shipping Policy

At KOVIEL, we are committed to delivering your orders quickly, safely, and efficiently.

Processing Time

All orders are processed within 1–2 business days after your order is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• Major Cities in Pakistan: 3–7 business days
• Other Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or public holidays.

Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase. We may also offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) so you can monitor your shipment.

Delivery Delays

While we work with trusted courier partners, unexpected delays may occur. We appreciate your patience and understanding if your order takes longer than expected.

Incorrect Address

Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team within 48 hours of receiving (or expected receiving) your order so we can assist you.

Contact Us

If you have any questions about shipping, please contact us at:

Email: support@koviel.com

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